Warranty policy for LED Lamps and Fittings:
Novel Energy Lighting Ltd will honour the terms of the standard manufacturers warranties for lamps, tubes, and fittings sold on this site. We will act as the direct point of contact for all customer warranty claims. Products will be replaced with the like-for-like current model of the day if the original model is no longer available, or we will provide refund of original purchase price of the faulty item/s. Faulty products must be returned to us for warranty replacement.
Note: all shortages or damaged goods upon delivery must be reported in writing within 3 days of receipt of goods.
Warranty period
Megaman: 3 year* warranty on all lamps and bulbs. (*Megaman will provide an extended LED warranty of a further 2 years on the Megaman LED Professional Series range with the completion of an approved registration card): https://www.megamanuk.com/products/warranty/
Heathfield: 3 year warranty on all LED tubes, 5 year warranty on GU10s and MR16s (*5 years warranty based on 12 hours operation per day): http://www.heathfieldled.co.uk/cms/wp-content/uploads/2017/07/Heathfield-LED-Warranty-Policy.pdf
Osram LEDVance: Warranty duration varies by lamp and fitting type. For lamps, generally: 5 years on PARATHOM PRO lamps, 5 years on PARATHOM ADVANCED lamps, 4 years on PARATHOM lamps, 2 years on PARATHOM LED RETROFIT lamps, 3 years or 20 000 operation hours (whatever comes first) on SubstiTUBE Value tubes. For fittings, generally 5 years. Full details available on the LEDVance website: https://www.ledvance.com/services-and-tools/services/guarantees/index.jsp
Thorn: 5 year warranty on all LED products. As a globally leading luminaire manufacturer, Thorn Lighting provides a 5 year warranty for its complete product range in the EU and EFTA: http://www.thornlighting.co.uk/en-gb/products/5-year-warranty
LumiLife: 3 year warranty on lamps and 5 years on all commercial LED products (tubes, panels, high bays)
Philips: Subject to the provisions as set forth in the Warranty Terms and Conditions and as set forth hereunder, Purchaser receives the warranty for the applicable period expressed in years or hours, whatever comes first, as described in table 1 hereunder. Full details are found on the Philips website: http://philipslighting.scene7.com/is/content/PhilipsLighting/UnstructuredAEMContent/Global/Support/Warranty/LED_Global.pdf
Philips general warranty terms are here, for other lighting products: http://www.lighting.philips.co.uk/support/support/warranty
Table 1: Warranty period for Philips LED lamps
