Warranty policy for LED Lamps and Fittings:
Novel Energy Lighting Ltd will honour the terms of the standard manufacturers warranties for lamps, tubes, and fittings sold on this site. We will act as the direct point of contact for all customer warranty claims. Products will be replaced with the like-for-like current model of the day if the original model is no longer available, or we will provide refund of original purchase price of the faulty item/s. Faulty products must be returned to us for warranty replacement.
Note: all shortages or damaged goods upon delivery must be reported in writing within 3 days of receipt of goods.
Warranty period
Megaman: 3 year* warranty on all lamps and bulbs. (*
Megaman will provide an extended LED warranty of a further 2 years on the Megaman LED Professional Series range with the completion of an approved registration card): https://www.megamanuk.com/products/warranty/
Osram LEDVance: Warranty duration varies by lamp and fitting type. For lamps, generally: 5 years on PARATHOM PRO lamps, 5 years on PARATHOM ADVANCED lamps, 4 years on PARATHOM lamps, 2 years on PARATHOM LED RETROFIT lamps, 3 years or 20 000 operation hours (whatever comes first) on SubstiTUBE Value tubes. For fittings, generally 5 years. Full details available on the LEDVance website:
https://www.ledvance.com/services-and-tools/services/guarantees/index.jsp
LumiLife: 3 year warranty on lamps and 5 years on all commercial LED products (tubes, panels, high bays)
![Philips warranty terms September 2016 onwards Philips warranty terms September 2016 onwards](https://www.novelenergylighting.com/media/wysiwyg/Philips_warranty_table_2016_onwards.JPG)
Table 1: Warranty period for Philips LED lamps