Novel Energy Lighting Ltd. Privacy Policy:
We (Novel Energy Lighting Ltd.) have recently updated our Privacy Policy in line with the EU General Data Protection Regulation (GDPR) requirements to provide you with more detail on how we use and store your data, as well as how to access it. We want to assure you that any personal data is safe and secure, and we will not share it with any third parties without your permission. We only use your data to provide you with the best shopping service possible.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May-2018.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping for order management.
- We may use the information to improve our products and services, such as through use of Google or Microsoft Advert tracking
- Fulfillment of orders: sometimes this means that we convey your delivery address to trusted suppliers (such as carriers, distributors, or product manufacturers) for shipment of your goods.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if you have provided your express consent to receive such emails.
- From time to time, we may also use your information to contact you by email, phone, or mail for market research purposes to help us refine our product offerings and website, if you have provided your express consent to receive such contact.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online of over the phone.
Retention period for personal data
Unless otherwise specified in this privacy policy, we keep your personal information only for as long as required by us:
- to provide you with the services you have requested;
- to comply with other laws, including for the period demanded by our tax authorities;
- to support a claim or defence in court.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@novelenergylighting.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under GDPR
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at sales@novelenergylighting.com. We will promptly correct any information found to be incorrect.
